• Day to day troubleshooting for Incidents & Problems reported by users and timely update in the ticket logging tool
• Troubleshooting desktop / laptop OS issues
• Installation / re-installation / configuration / Troubleshooting of systems, printers, scanners
• Installation/re-installation/configuration / Troubleshooting of software/applications
• Installation / configuration / Troubleshooting of e-mail client
• Install antivirus software and check virus definition auto updates on desktops / laptops which have failed automatic update
• Install approved patches onto desktops / laptops which have failed automatic update
• Remove virus from respective desktop / laptop
• Handle IMAC’s (pre-approved, low impact – Install, Move, Add and Change)
• OS builds from approved image
• Problem solving Capability in Wipro, IBM, HP and Dell and other vendors laptop/ desktop Hardware
• Ability to quickly analyze & diagnose technical problems
• Problem determination and resolution within SLA's
• Work with Local & Global Teams
• Proactive and clear communication skills
• Quality and Process Knowledge
• Should be good in client communication skills
• Willing to Work on Shifts based on the projects need
• Desktop/phone setup for projects.
• Reducing repetitive calls.

Roles & Responsibilities:

• Day to day troubleshooting for Incidents & Problems reported by users and timely update in the ticket logging tool
• Troubleshooting desktop / laptop OS issues
• Installation / re-installation / configuration / Troubleshooting of systems, printers, scanners
• Installation/re-installation/configuration / Troubleshooting of software/applications
• Installation / configuration / Troubleshooting of e-mail client
• Install antivirus software and check virus definition auto updates on desktops / laptops which have failed automatic update
• Install approved patches onto desktops / laptops which have failed automatic update
• Remove virus from respective desktop / laptop
• Handle IMAC’s (pre-approved, low impact – Install, Move, Add and Change)
• OS builds from approved image
• Problem solving Capability in Wipro, IBM, HP and Dell and other vendors laptop/ desktop Hardware
• Ability to quickly analyze & diagnose technical problems
• Problem determination and resolution within SLA's
• Work with Local & Global Teams
• Proactive and clear communication skills
• Quality and Process Knowledge
• Should be good in client communication skills
• Willing to Work on Shifts based on the projects need
• Desktop/phone setup for projects.
• Reducing repetitive calls.

Qualifications:

Graduate

Desktop T/S skills

Basic Network T/S Skills