Wipro is hiring Service Desk Analyst

Wipro is hiring Service Desk Analyst

Sat Jun 03 2023

About company
Wipro Ltd (NYSE:WIT) is a global information technology, consulting and outsourcing company with 170,000+ workforce serving clients in 175+ cities across 6 continents. Wipro helps customers do business better by leveraging our industry-wide experience, deep technology expertise, comprehensive portfolio of services and vertically aligned business model. Our 55+ dedicated emerging technologies €˜Centers of Excellence€™ enable us to harness the latest technology for delivering business capability to our clients. Wipro is globally recognized for its innovative approach towards delivering business value and its commitment to sustainability. Wipro champions optimized utilization of natural resources, capital and talent. Today we are a trusted partner of choice for global businesses looking to €˜differentiate at the front€™ and €˜standardize at the core€™ through technology interventions. In today€™s world, organizations will have to rapidly reengineer themselves and be more responsive to changing customer needs. Wipro is well positioned to be a partner and co-innovator to businesses in their transformation journey, identify new growth opportunities and facilitate their foray into new sectors and markets. At Wipro, integrity is of utmost importance. We receive a number of complaints from candidates who are offered employment at Wipro that require payment of cash deposit into specified bank accounts. These are fake job offers. All Wipro mails to candidates have a clear warning against payment of cash for securing jobs at Wipro. At Wipro, Integrity is of utmost importance and Wipro does not entertain payment of any kind from candidates for employment.
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Company NameWipro
Job RoleService Desk Analyst
QualificationAny Graduation
Job Locationpune
PackageAs per company standard
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Job Description

Job Decription:

Profile Requirement -

  • Should be comfortable working from office in Rotational Shift Timings
  • Should be a fresher.
  • Should have excellent Communication Skills (English)
  • Should have good Technical Knowledge.
  • Any Grad can apply (Technical Grads are preferred)

Responsibilities -

  • As a Support Analyst, you will be responsible for assisting end users on applications problems, system administration issues, or network concerns
  • Diagnose, prioritize, troubleshoot and resolve IT incidents reported by the users via telephone, chat, email or walk-ins
  • Identify and escalate tickets requiring urgent attention and action
  • Log all contacts and document all the activities and results accurately and completely within the incident management tool
  • Deal with and resolve helpdesk requests
  • Take ownership of user problems and resolve the problems on behalf of the user and communicate progress in a timely manner
  • To maintain and fine-tune a high degree of customer service for all support queries and adhere to all service management principles

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