Responsibilities For Candidates:-

• Responsible for responding to customer requests, including but not limited to, answering calls via a phone queue, customer emails, chat support requests etc
• Support end-user devices/ peripherals, including but not limited to computer hardware, operating systems, communications, software applications, data processing and security
• Support activities include supporting end users accepting IT break-fix requests from customers across customers multiple entry points, fix issue resolution or escalation of the issue to the appropriate team
• Exposure to retail industry devices such as switches, routers, printers, other store equipment devices is preferred