Job Description:

• Accurate and timely execution of transactional services defined in the global product catalogue for internal customers in accordance with the company regulations and guidelines.
• Receive customer calls and register notification in the ERM tool, Dispatch of Engineers, Upload Engineer Productive hours, Notification closure & NPS Survey.
• Performing the assigned tasks on a timely manner with highest standards of quality.
• Rigorous follow up and closure of pending queries/open topics with ownership.
• Complete reporting of handled activities on daily/weekly/monthly basis (as per requirements).
• Adherence to robust tracking mechanism on processed transactions on a daily basis.
• Flexible to work in shifts and during month ends.
• Full Time/Part Time: Full-time.
• Contract Type: Permanent.