Job Description:

• We are seeking a highly detail-oriented and analytical Operations Analyst to monitor our business parameters and report any anomalies or errors detected in the ecosystem.
• The role requires identifying errors in minimum possible time, highlighting to the respective stakeholders, analyzing the errors, identifying their root causes, and providing insights on issue fixes.
• The position requires managing internal and external stakeholders effectively and communicating findings and recommended solutions accurately.

Eligibility Criteria:

• Bachelors .
• 1 to 2 years of experience.
• Graduate Trainee/Fresher.

Job Responsibilities:

The Role:

• Monitor business application dashboards and anomaly detection systems for issues and errors.
• Identify root causes of errors and investigate their impact on business operations.
• Analyze and provide insights on issue fixes to reduce business loss.
• Creation of monthly / weekly reports to drive business decisions.
• Collaborate with cross-functional teams to drive issue resolution and provide updates on issues and fixes.
• Coordination with external partners and vendors to ensure a smooth flow of business.
• Responsible for defining, developing and communicating key metrics and business trends to partner and management teams.
• Creation and maintenance of documentation related to processes, issues, and solutions.
• Grasping the underlying processes and data flows and should be able to analyze and work on the errors.
• Liaison with partner insurance for day to day business operations and act as a bridge between partner SPOC’s and internal business, product & tech team.
• Involvement in automating the processes and MIS.