Job Description

A growth path with the most rewarding career. We also believe that we are at our best as a company when you are at yours as a person. Thus, we offer competitive health benefits, a flexible work schedule and access to local well-being-focused activities

You are responsible for

Work with US Based and international customers (Radiologist/Technicians and doctors) to troubleshoot and resolve break fix issues related to Philips PACS system

Analyze high priority issues like application down/degraded and quickly work with specialty and RnD teams to recover the systems to ensure minimal downtimes.

Responsible for documenting all technical and non-technical details in company CRM that provides as a record of actions taken to resolve issues

Analyzing & troubleshooting various hardware components (compute/storage/Network) issues quickly and effectively that can be administered remotely

Analyzing and troubleshooting Operating Systems issues quickly and effectively

Become key partner with our SCS team for continually competency enhancements

Ensure to continuingly be aware of the latest technical & organizational developments and their relevance to the business

Ensure all customers receive prompt and courteous support enabling the highest possible customer satisfaction

Good understanding on Information technology components

Willingness to work in shifts and 24/7 model in Voice support.

You are a part of

The Radiology Informatics organization consists of over 800+ people, of which more than 200 people work in Bangalore. You will be part of Customer Service operations working closely with the customers that is focused on fixing issues with the Philips ISPACS systems. All activities take place in a regulated medical, process driven environment that focuses on quality

To succeed in this role, you’ll need a customer-first attitude and the following

PACS, HL7 Knowledge

Years of Experience: 5-7 Years

Strong knowledge on PACS (Picture Archival Communication System) in Hospital environment

Area of Experience: Healthcare Product(s) support (PACS / DICOM / HL7 /EMR - Field support Engineers

Good knowledge on HL7

MySQL Database administration, Troubleshooting Database problems

Handling HIS-PACS-VNA Integration

PACS / DICOM / HL7 /EMR - knowledge

TCP/IP

Microsoft AD, DNS, DHCP service

Operating Systems, tools & Applications

Good knowledge on below OS – Troubleshooting

Client/Server OS Troubleshooting experience

File system (NTFS),

Microsoft Message Queuing

Good knowledge on industry standard virtualization technology (VMware, Microsoft Hyper-V etc.)VMware ESXi – VMFS, ESXi configuration etc.

User of remote tools - RDP/Terminal Services and VNC etc.

Experience with imaging software

Good knowledge on MS SQL – Configuration & troubleshooting

Compute Server / storage / network

Good knowledge on computer hardware – Installation, configuration and maintenance methodologies

Fair knowledge on various computer hardware IBM / DELL / HP etc.

Knowledge on Server administration – RAM /HDD / Firmware upgrade etc.

Good understanding of storage concepts – SAN, NAS, DAS

Networking

Good understanding of LAN & WAN

Overall Good analytical & troubleshooting skills on above technologies