Job Description

Passionate and able to see order in chaos, you love to break complex information into clear and simple sentences. You are an expert in getting your point across with your writing. Complex systems, domain information, and new technologies do not intimidate you. Why? Because you believe there is always an easier way to communicate information.

At NCR, we believe that too. We are one of the world’s first tech companies and still going strong. Like us, you know the online and mobile worlds better than any other and see patterns that no one else sees.

Curious? Read on. We are looking for technical writers like you.

Job Description

• Research, design, and develop print and online documentation for a variety of audiences for software products in accordance with product release schedule and the Documentation team style guidelines.
• Collaborate with product owners/SMEs to understand the requirements and features being built in the product and convert them into user comprehensible document.
• Must be a self-starter who pushes through their projects with minimal direction/handholding.
• Must have strong interviewing skills and be capable of building relationships with multiple subject matter experts.
• Must have a strong desire to add value to the customer’s experience and overall success.
• Must have strong work ethics.

Responsibilities

• Plan, create, and produce written documentation for systems, products, software, and technologies - including user guides, release notes, and training materials.
• Analyze and summarize functional specifications and work with demo or prototypes to understand product functionality.
• Run quality checks on deliverables before sending them to customers.
• Actively participate in the Agile Ceremonies.

Required Skillset

• 1-2 years in technical writing and technical document creation on software products. Working knowledge of a code repository like GitHub is a plus.
• Has knowledge of commonly used concepts, practices, and procedures within the technical writing field.
• Excellent organization and communication skills.
• Excellent problem solving and teamwork skills.
• Technical aptitude with desire to master advanced desktop publishing tools.
• Can-do attitude, willingness to expand knowledge base, and grace under deadline pressure.
• Good interpersonal skills, including the ability to communicate, interview subject matter experts, and work quickly and effectively in a quality-oriented team environment.
• Pays attention to detail.
• Experience with Adobe FrameMaker and Adobe Acrobat is desirable.
• Research skills including gathering and analyzing data from multiple sources.
• Manage multiple assignments in parallel and meet all documentation deliverable deadlines.

Qualification

• Graduate in any discipline but an engineering graduate is preferable.

Offers of employment are conditional upon passage of screening criteria applicable to the job.