NCR Corporation Off Campus Drive For Fresher
Wed Jul 05 2023
About company
NCR Corporation (NYSE: NCR) is a leader in transforming, connecting and running technology platforms for self-directed banking, stores and restaurants. NCR is headquartered in Atlanta, Ga., with 38,000 employees globally. NCR is a trademark of NCR Corporation in the United States and other countries.
Apply Job
| Company Name | NCR Corporation |
|---|---|
| Job Role | IT Analyst - Helpdesk |
| Qualification | 12th Pass/ Diploma |
| Job Location | mumbai |
| Experience | Freshers |
| Package | As per company standard |
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Job Description
PRIMARY RESPONSIBILITIES
- Level 1 support for PC client issues e.g. desktop/laptop hardware, software, OS, printers, etc.
- Provide information on IT processes, general how-to queries and known outages.
- When a problem is reported, the Help Desk Analyst must analyze the symptoms, determine the root cause, review Knowledge Base instructions, provide resolution and document the relevant details.
- Escalate to appropriate Level 2 team when needed and monitor progress on critical priority tickets.
- Follow-up with Level 2 support teams for timely completion of tasks.
- Co-ordinate with third-party vendors like Dell and Canon for hardware issues.
- This job role requires candidates to provide IT support on inbound calls, web tickets and chat. The IT Help Desk team operates on 24x7 basis. Team members are required to work in rotational shifts and observe a 5-day working week.
