Infosys Off Campus Drive For Fresher

Infosys Off Campus Drive For Fresher

Tue Jun 20 2023


About company
Infosys Limited is an Indian multinational information technology company that provides business consulting, information technology and outsourcing services. The company was founded in Pune and is headquartered in Bangalore.
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Company NameInfosys
Job RoleProcess Trainee
QualificationAny Graduate
Job Locationbangalore
ExperienceFreshers
PackageAs per company standard
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Job Description

Responsibilities

• L1 Service Desk Technical Support (JL2A & Jl3A)/Voice+Chat (NO 2B)

• European client - WFO/WF client location which is in Bellandur Bangalore

• 24/7 weekly shift roaster/International call handling experience,6 days working.

• Trouble shooting lists – VPN, BSOD, Bit locker, MS teams, Password reset, Active directory, Printer, Outlook/webmail/Add ins/PST/DST/, BIOS, Drivers & Installation

• Ping command

• Difference between service request & incidents.

• Aware about the SLA/Metrics handled.

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