Infosys hiring Process Executive

Infosys hiring Process Executive

Thu Jun 29 2023

About company
Infosys Limited is an Indian multinational information technology company that provides business consulting, information technology, and outsourcing services. The company was founded in Pune and is headquartered in Bangalore.
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Company NameInfosys
Job RoleProcess Executive
QualificationAny Graduate
Job Locationbangalore
PackageAs per company standard
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Job Description

Job Description

• L1 Service Desk Technical Support (JL2A & Jl3A)/Voice+Chat (NO 2B)
• European client - WFO/WF client location which is in Bellandur Bangalore
• 24/7 weekly shift roaster/International call handling experience,6 days working.
• Trouble shooting lists – VPN, BSOD, Bit locker, MS teams, Password reset, Active directory, Printer, Outlook/webmail/Add ins/PST/DST/, BIOS, Drivers & Installation
• Ping command
• Difference between service request & incidents.
• Aware about the SLA/Metrics handled.

Educational Requirements
Service Line
BPO Service Line

Preferred Skills:
Customer Service->Technical->Regular - Service Desk-> Voice->Chats->email Chats

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