Outstanding communication abilities required to address and resolve client concerns through various channels such as phone calls, chats, and emails.• Proficient in communication according to the CEFR scale, specifically at levels C1 and C2.• Willingness to work in a 24/7 shift schedule, handling voice-based processes, with a rotational weekly day off, and in an office-based environment. The candidate should have completed the full course of double vaccination.• Capable of analyzing problems and providing effective solutions to customers.• Possesses problem-solving skills and the ability to think quickly, taking full ownership of customer issues and resolving them independently, thoroughly, and efficiently. Demonstrates a proactive approach and utmost respect for the customer’s time.