Who you areWe believe your backpack consists of:
• Ability to understand customer needs and to offer relevant solutions that build customer satisfaction as well as to handle and de-escalate potential conflicts
• Passion for meeting customers, connecting with them and providing empathic solutions to their needs
• Energized by providing great customer service and reaching individual as well as team goal
• Enjoy working with technology that enable distance engagement in a remote fast-paced and future-oriented environment
• High level of data/computer proficiency
• Motivated by sharing and living the IKEA culture and values
• Ability to communicate correctly, confidently and clearly in local language(s) across channels
• General knowledge of remote customer behavior across channels as well as of remote customer engagement
• Enjoy working in a team with common goals in a sharing and open culture
• Strong customer focused mindset, thus steering conversation in a polite, friendly and trustworthy way
• Passion for home furnishing and people's life at home
• Strong customer service skills and ability to adapt communication depending on channel
• Ability to work with others in a team and open to exchange of knowledge and insights
• Ability to work with modern tools and systems in a dynamic retail environment, handling more than one task at the time
• Strong knowledge of IKEAs corporate identity, core values and vision of creating a better everyday life for the many people
• For internal: Very good knowledge of the IKEA product and service range
• For internal: Extensive knowledge of IKEA tone of voice and the prerequisites of communication across channels
• For internal: Strong knowledge about relevant Ingka processes, systems and tools