Responsibilities:

• Ensure that all requests from the clients are addressed and prioritized in timely manner to reach the SLAs
• Troubleshoot and resolve simple/medium/complex Ad Serving issues through Email and Chat
• Validate Cases categorization, Workflow Adherence

Skill requirement

Technical :

• Basic understanding of HTML, Javascript & CSS
• Knowledge of Technical Troubleshoot
• Strong analytical skills

Communication

• Proficient in English writing and speaking skills

Customer Service

• Should display skills such as empathy, ownership, sincerity when dealing with Customer requirements
• Ability to work with individuals, companies and large clients
• Should will to work in Night Shift

Nice to have:

• Previous experience in tech-support or tools/applications development domains will be an advantage
• Preferred experience in ad serving platforms (DFA, Sizmek, Ad Tech, Adobe, Zedo, Omniture,, etc)
• Experience in Digital Marketing and Campaign Management is an advantage but not a must have
• Interact with clients to execute campaigns, help in campaign performance inquiries, reporting, forecasting etc.