HCL hiring Analyst

HCL hiring Analyst

Fri Aug 04 2023

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Company NameHCL
Job Role Troubleshooting Analyst
QualificationUniversity degree
Job Locationhyderabad
PackageAs per company standard
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Job Description


  • Ensure that all requests from the clients are addressed and prioritized in timely manner to reach the SLAs
  • Troubleshoot and resolve simple/medium/complex Ad Serving issues through Email and Chat
  • Validate Cases categorization, Workflow Adherence

Skill requirement

Technical :

  • Basic understanding of HTML, Javascript & CSS
  • Knowledge of Technical Troubleshoot
  • Strong analytical skills


  • Proficient in English writing and speaking skills

Customer Service

  • Should display skills such as empathy, ownership, sincerity when dealing with Customer requirements
  • Ability to work with individuals, companies and large clients
  • Should will to work in Night Shift

Nice to have:

  • Previous experience in tech-support or tools/applications development domains will be an advantage
  • Preferred experience in ad serving platforms (DFA, Sizmek, Ad Tech, Adobe, Zedo, Omniture,, etc)
  • Experience in Digital Marketing and Campaign Management is an advantage but not a must have
  • Interact with clients to execute campaigns, help in campaign performance inquiries, reporting, forecasting etc.

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