Job Description

With a startup spirit and 115,000+ curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it. We dream in digital, dare in reality, and reinvent the ways companies work to make an impact far bigger than just our bottom line. We’re harnessing the power of technology and humanity to create meaningful transformation that moves us forward in our pursuit of a world that works better for people. Now, we’re calling upon the thinkers and doers, those with a natural curiosity and a hunger to keep learning, keep growing., People who thrive on fearlessly experimenting, seizing opportunities, and pushing boundaries to turn our vision into reality. And as you help us create a better world, we will help you build your own intellectual firepower. Welcome to the relentless pursuit of better.

Welcome to the relentless pursuit of better.

Inviting applications for the role of Technical Associate - Service Desk L1

In this role, You will be responsible for provisioning & Deprovisioning of applications following the ITIL standard.

Responsibilities

· Ensure the 24/7/365 availability of all systems, applications, and infrastructure.

· Understanding of IT processes and procedures and willingness to follow them.

· Provisioning, De-provisioning & maintaining Active Directory user accounts on multiple domains

· Provisioning and maintaining Active directory security Groups

· Provisioning, De-provisioning & maintaining service accounts

· Provision and De-Provision Email accounts on O365 & troubleshoot if email and AD accounts are not in Sync

· Manage and implement active directory standards including object name, object creation (import/export functions) and all group policy design

· Develop documentation to assist self-guided issue resolution procedures for service desk personal to include checklists procedures.

· Run reports via Active Directory

· Ability to speak to a non-technical audience about technical problems

· Knowledge and experience within ServiceNow/Salesforce and the ability to run reports within ServiceNow

· Knowledge and experience of customer service practices

· Willing to work in rotational shifts as per customer requirement

Qualifications we seek in you!

Minimum Qualifications

· Graduate in any stream

Preferred Qualifications/ Skills

· Minimum in IT or similar domain.

· Good communication skills

· Should have understanding of below Technical Skills:

· Basic Networking

· Active Directory

· Service Request Management

· O365 Tools

· PC/Laptop