Business Analyst - Warranty Analyst-ANA006904

With a startup spirit and 90,000+ curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it. We dream in digital, dare in reality, and reinvent the ways companies work to make an impact far bigger than just our bottom line. We’re harnessing the power of technology and humanity to create meaningful transformation that moves us forward in our pursuit of a world that works better for people. Now, we’re calling upon the thinkers and doers, those with a natural curiosity and a hunger to keep learning, keep growing., People who thrive on fearlessly experimenting, seizing opportunities, and pushing boundaries to turn our vision into reality. And as you help us create a better world, we will help you build your own intellectual firepower. Welcome to the relentless pursuit of better.

We are inviting applications for the role of BA, Warranty Analyst
Responsibilities

• Adjudicate pay or deny the claim received.
• Oversee & ensure warranty support on pre- & post-contractual warranty administration & management, terms & conditions of the contract, & management of claims.
• Manage ageing claims with regular follow-ups with the end customer/client for the smooth closure of the claim.
• Identify the root cause of the failure of claimed parts and pay the credit accordingly.
• Good understanding in service bulletins.
• Ensure process KPI are maintained– TAT, Accuracy
• Provide support to IT team for the enhancement of the warranty portal.
• Customer relationship management through conducting periodic reviews.
• Prepared weekly and quarterly open/closed warranty claims showing the activities of all warranty claims paid to streamline the process and minimize delays.
• Performed Quality Audit for the team.
• Take ownership for new initiatives and analytics

Qualifications we seek in you!
Minimum qualifications

• Bachelor or Master in any disciple
• Good Communication skill and Proficiency in MS Excel.
• Analytical and problem solving skills.
• Decision making skills.
• Excellent interpersonal skills

Preferred qualifications
• Prior Aviation experience
• Analytical Mind, Reasoning skills, Proactive, Self-Starter, Ability to work with larger team, Work under Pressure

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com. Follow us on Twitter, Facebook, LinkedIn, and YouTube.