Job Description

Essential Job Functions

• Performs routine, recurring processing and quality tasks in support of outsourced services within a specific industry and functional area. Adheres to process service level agreements.
• Develops knowledge and skill in assigned work process(es) as well as general understanding of the client's business and objectives.
• Understands and adheres to project and organization quality and compliance standards and any applicable laws and regulations.
• Handles company confidential data according to policy and guidelines. Adheres to existing security policies and procedures.
• Remains alert for critical situations regarding customer service issues and escalates to appropriate individuals.

Basic Qualifications

• High school diploma or G.E.D.
• Zero or more years of experience with business process service delivery, preferably in an outsourcing environment
• Experience working with client company product and/or services
• Experience working with client company industry and/or functional area
• Experience working with business solutions software

Other Qualifications

• Communication skills
• Personal computer and business solutions software skills
• Ability to multi-task
• Ability to work independently and as part of a team

Work Environment

• Office environment