Job Description

Senior Analyst – Center of Account Excellence Professional

If you would like to support Deloitte’s important clients, this could be the role for you. The role provides an opportunity to provide and deliver important support services to Deloitte’s client account teams.

The teamCoAE professionals assist client leaders in strengthening how we serve our most important clients. CoAE Professionals execute internal account operations, such that the account leaders can focus on delivering value for our clients.

Work you’ll doAs a Center of Account Excellence (CoAE) professional, you will perform operational tasks that support Deloitte to efficientlyserve our clients.

Key Responsibilities

Client Deliverables:

? Create client ready deliverables in accordance with the templates and requirements outlined in the SOPs? Ensure that critical data is entered properly into forms and applications according to written instructions? Generate simple reports and provide status updates? Data collection from online resources and develop deliverables in various formats? Format deliverables in accordance with brand guidelines and instructions? Create deliverables and complete assigned tasks as per agreed SLAs

Quality Control:

? Review deliverables created by junior team members and make sure they are error-free? Owns the quality review processes in place to ensure all deliverables meet the quality standards of CoAE? Ensure team meets set standards of quality and timelines? Provides real-time, honest, and actionable feedback to junior team members

Project Handling:

? Independently handle end-to-end life cycle of requests including assignment of tasks, quality checks, and deliveryof project? Collaborate with other teams to deliver support services? Identify opportunities to optimize processes, increase efficiency and increase client value? Develop emplates, SOPs and assist in develop processes for deliverables

Team Management Support:

? Understand, track and report progress of junior members in your team? Share learnings and assist/train junior team members on their tasks? Provides input to performance managers on junior team member’s performance

Qualification and experience

Required:? 3-6 years of professional experience. Prior experience in Shared Services preferred? MBA and/or Masters in relevant field preferred

Skills? Proficient in Microsoft Office suite, especially Excel, Power Point, and Word? Understanding of end-to-end Shared Services model? Experience working in a fast-paced, team environment? Excellent verbal and written communication skills? Ability to work virtually and multitask? Solid reasoning and problem-solving skills? Working knowledge of databases like D&B Hoovers, Refinitiv, etc will be beneficial? Attention to detail with good client service attitude? Ability to manage multiple stakeholders? Coach team members and provide first level advice on procedures/methods

Work Timings: 11am to 8 pm and 2 pm to 11 pm

How you’ll growAt Deloitte, we’ve invested a great deal to create a rich environment in which our professionals can grow. We want all our people to develop in their own way, playing to their own strengths as they hone their leadership skills. And, as a part of our efforts, we provide our professionals with a variety of learning and networking opportunities—including exposure to leaders, sponsors, coaches, and challenging assignments—to help accelerate their careers along the way. No two people learn in exactly the same way. So, we provide a range of resources including live classrooms, team-based learning, and eLearning. DU: The Leadership Center in India, our state-of-the-art, world-class learning Center in the Hyderabad offices is an extension of the Deloitte University (DU) in Westlake, Texas, and represents a tangible symbol of our commitment to ourpeople’s growth and development. Explore DU: The Leadership Center in India