Key job responsibilities:

• Work with Tier 1 support personnel to resolve client issues in a timely manner and provide Tier-2 support to resolve technical issues related to all GlobalAdvantage suite of tools.

• Identify gaps and determine solutions to drive efficiency.

• Utilize applications such as MS Excel, MS Power Point to generate metrics and develop actionable recommendations

• Provide support to engagement teams or management by collecting and analyzing data and reporting results based on the needs of end users/client teams.

• Gain exposure to some of the complex tasks within the job function

Education/Background:

College coursework: BE/BTech

Key skills desired

• Proficiency with MS Excel, MS Power Point

• Excellent written and oral communication skills

• Basic understanding of SQL

• Comfortable working in a dynamic team environment where projects, and deadlines often require multi-tasking and flexible work schedules

• Self-starter with solid analytical and problem solving skills and have an eye for detail

• High level of attention to detail, ability to execute and deliver project deliverables on budget and on time, and multi-task in a dynamic environment

• Ability to integrate rapidly with existing team

• Good personal organizational and planning skills

• Ability to interact with individuals at all levels of the organization

• Strong commitment to customer service