Responsibilities For Candidates:-

• Focus on delivering world-class customer service to every customer coming to the ITS Walk-up
• Provides Hardware and Application Support
• Asset management and tracking of hardware and software
• Install and configure firm-standard images on laptops &
• Interface with outside customers and vendors as required
• Follow the direction of immediate supervisors or managers to implement new
• Provide after-hours emergency support on a rotational basis as outlined per ITS service level
• Provides Mobile Device deployment & support; activities include End user guidance and recommendations, activation, account modifications, configuration, testing, problem identification
• Grows relationships with business users at all levels in the organization
• Promotes ITS services, engages customers to understand business needs, and maintains ownership for problem resolution