Job Description

As an Analyst, you will design, develop and maintain solutions built on varied technologies like Microsoft, ServiceNow, ERP, SAP HANA, Big Data and Analytics. You will support a team which provides high-quality solutions to the customers by following a streamlined system development methodology and IT Infrastructure systems. While you will have to acquaint yourself with various development tools, testing tools, system management tools, methodologies and processes, you will be aligned to one of the following roles:

1. Role: Development Analyst

As a Development Analyst, you will be responsible for designing and developing software applications for ITS Canada enterprise. Your key responsibilities will include:

Designing, building, Unit Testing and documenting applications using Microsoft platform and other technologies including but not limited to C#, ASP.NET, SharePoint, SQL Server, Azure, ServiceNow, Siebel, PeopleSoft, SAP HANA, Hadoop, Data Stage, RPA and Business Intelligence. This list of technologies continues to evolve and grow
Working with Senior Development Analysts, Architects, Delivery Managers and Business Analysts to clearly define and understand business requirements
Recommending technological solutions/options when required on projects to achieve business objectives.
Being an active participant in the Communities of Practice (CoP) and engage in sharing of leading practices and standards
2. Role: Business Solution Analyst – BA/QA

As the (BSA) you will understand, elicit, gather and document requirements for both functional and non-functional aspects of a solution by engaging with various clients and stakeholders. You will execute the required test cases related to one or more solutions. Your key responsibilities will include:

Build requirements from ground up or enhance existing requirements by documenting Epics and user stories.
Be the bridge between the customer and delivery team
Create new test packages (Test Design, Execution Plan and Data Preparations)
Test low to medium complexity system applications and analyze all output
Report any product defects or non-compliance with business/ functional requirements
Support conformance and application of test process management tools process and guideline
Be an active participant in the Communities of Practice (CoP)
3. Role: Systems Analyst

As a System Analyst, you will be responsible for maintaining applications, supporting IT Infrastructure, IT Security and End User Support for ITS Canada. Your key responsibilities will include:

Deploy, maintain, support applications and IT Infrastructure using Microsoft platform and other technologies including but not limited to SharePoint, SQL Server, Azure, ERP, SCOM, SCCM, SolarWinds, ServiceNow, Virtualization - HyperV/VMWare, Network, Storage, Active Directory, Skype, Exchange, ArcSight, SourceFire etc. This list of technologies continues to evolve and grow
Working with Senior Systems Analysts, Development Analysts, Architects, Delivery Managers, Infrastructure Managers to support IT needs
Recommending and implementing Infrastructure solutions/options when required on to support business objectives.
Being an active participant in the Communities of Practice (CoP) and engage in sharing of leading practices and standards
The team

ITS Canada is the Canada CIO’s IT department which manages an end to end portfolio of Canada business applications and technology infrastructure that supports business processes common to Deloitte Canada member firm.

Cutting Edge Technologies: At ITS Canada, you will be part of an exciting journey that will keep you ahead of the curve. Be it our innovative delivery model for agile or our Communities of Practices, we are constantly investing in leading edge technologies to give our practitioners a world class experience. We have programs and projects spanning across a multitude of technologies and always abreast on evolving technologies and emerging industry leading practices such as agile.

Application Development and Solutions Delivery: Start from Architecture and User Experience and evolve into design, develop, transform, re-platform, or custom-build systems in complex business scenarios. We manage a portfolio of enterprise scale applications and solutions used by practitioners in Canada. Offerings include Custom Development, Packaged Application Development, Application Architecture and Testing Advisory Services. Technologies include Business Analytics, Business intelligence, Cloud Development, Mobile, .Net, SharePoint, SAP HANA, Manual, Automated, and Performance testing.

Infrastructure Technologies: Support, manage and implement complex IT Infrastructure and IT Security solutions that unlock the value of enterprise systems. These solutions include Microsoft and other technologies such as SCOM, SCCM, SolarWinds, Azure, AWS, ArcSight, AD, Exchange, Skype, Virtualization etc.

Qualification and Experience:

Educational Qualification: B.E/B.Tech/ M.C.A. (60% or 6.5 GPA and above throughout without any running backlogs)
Excellent analytical skills and communication skills (written, verbal, and presentation)
Ability to chart ones’ own career and build networks within the organization
Ability to work both independently and as part of a team with professionals at all levels
Ability to prioritize tasks, work on multiple assignments, and raise concerns/questions where appropriate
Suggest practical solutions and collaborate with the customer to implement the solutions
Perform account coordination with the customer to build / improve relationship, seek feedback to identify areas of improvement
Seek information / ideas / establish relationship with customer to assess any future opportunities
Define project standards, knowledge of methodologies, and understanding of process improvement initiatives
Interact with functional SMEs