Commonwealth Bank Recruitment Drive 2023

Commonwealth Bank Recruitment Drive 2023

Mon Aug 28 2023


About company
Whether you’re passionate about customer service, driven by data, or called by creativity, a career with CommBank is for you. Our people bring their diverse backgrounds and unique perspectives to build a respectful, inclusive and flexible workplace. One where we’re driven by our values, and supported to share ideas, initiatives, and energy. One where making a positive impact for customers, communities and each other is part of our every day. Here, you’ll thrive. You’ll be supported when faced with challenges, and empowered to tackle new opportunities. We really love working here, and we think you will too.
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Company NameCommonwealth Bank
Job RoleAssociate Engineer
QualificationGraduation
Job Locationbangalore
ExperienceFreshers
PackageAs per company standard
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Job Description


Job Description

  • Understanding of Pega frameworks for different industries and hands on experience on few of them
  • Understanding on Pega Applications platform
  • PCSA (PEGA Certified Systems Architect); preferred PCSSA (Pega Certified Senior System Architect) on Pega version 7.x or 8.x
  • Knowledge on ITIL (Incident/Change/Problem/Release/Deployment Management)
  • Work with team for any application enhancement, releases and deployments
  • Work on Creating and updating the Application Runbooks and others
  • Knowledge in tools like Octopus/Team City, Share Point, Confluence
  • Good hands in Ticketing tools like Jira, My Service, Service Now.
  • Excellent customer interfacing skills.
  • Excellent written and verbal communication skills.
  • Strong attention to detail and outstanding analytical and Problem-solving skills.
  • Strong analytical and problem-solving skills and the ability to quickly differentiate between problems caused by hardware, operating systems software, application programs
  • Understand the Severity and Criticality of the issue and work on priority
  • Work with other depend teams across and provide solutions for the issues encountered

Undertake any other tasks assigned by your manager that you have the capability to perform safely. (NOTE: All tasks assigned and carried out must be performed in accordance with all relevant internal Bank policies and external regulatory requirements).

Role specific responsibilities:

Service management

  • Ensure all initiatives meet the minimum Service Management process requirements
  • Act as an interface between the Customer with IT&T vendors, service providers and system owners.
  • Act as escalation point for Business and IT Service providers
  • Represent Business customers from an IT&T perspective in teleconferences and meetings.
  • Function as the primary escalation point for Infrastructure vendors and ITSMO delivery of Incident Management and Service Request services.
  • Engage Business customers and related projects to on-board new applications to the appropriate support models.

Incident/ Problem management

  • Minimise high priority incident durations and impacts; Ensure incidents receive correct priority ratings
  • Minimise high priority incident volumes
  • Minimise repeat and recurring high priority incidents
  • Ensure problems and corrective actions receive correct priority ratings
  • Facilitate problem outcomes with service providers
  • Conduct Problem Reviews with Service Owners and System Managers

Change and Configuration management

  • Provide a coordination point for major change and release activities
  • Identify issues, risks with Changes and Releases and facilitate resolution of these
  • Conduct PIRs for failed Changes
  • Ensure all changes records meet internal/external audit requirements
  • Manage review and correction of CI inaccuracies
  • Manage CI audits
  • Provide CMDB support to major projects
  • Provide process specific coaching to Configuration Librarians and Service Owners
  • Monitor and maintain Configuration Librarian access to CMDB

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