Key Responsibilities:

The Collection Associate will be responsible for any combination of the below responsibilities:

• Execute the end-to-end Accounts Receivable processes
• Execute standard and non-standard AR reporting, and distribute (where appropriate)
• Review and Process unallocated credits with the help of Cash application team
• Report on collection activity and accounts receivable status/ Produce routine reports timely and accurate
• Timely Collection.
• Execute the collections and dunning process
• Identify accounts due for collection
• Monitor accounts to identify outstanding debts
• Take actions to encourage timely debt payments
• Handle customer calls and customer facing communication, to maximize cash collected
• Execute standard dunning, and specialized dunning campaigns
• Manage customer disputes, liaising with the Business where necessary
• Work collaboratively with legal teams and issue guidance on debt provisions
• Execute the management of customer queries
• Apply (and remove) dunning blocks
• Initiate payments and refunds
• Resolve billing and customer credit issues enquiries
• Handle customer calls and dispute logging/management
• Undertake root cause analysis, Track and monitor queries through to resolution
• General office support to OTC team