Job Description:

• The Selling Partner Support (SPS) Associate acts as the primary interface between Amazon and our 3rd party sellers, providing phone and/or email support governed by internal service level agreements.
• The SPS associate will be responsible for providing timely and accurate operational support to 3rd party Sellers on the Amazon platform.
• The successful candidate has an immediate, distinct effect on the experience of customers of Amazon, making a strong record of customer focus a high standard for the role.
• A SPS associate is expected to address chronic system issues, provide process improvements, develop internal documentation, and contribute to a team environment.
• Virtual Contact Center (VCC) associates are expected to work from a home location approved by Amazon for all scheduled hours.
• It is the responsibility of the associates to ensure uninterrupted internet connectivity and work- like environment at home location so that associates can deliver their best in terms of productivity and quality.

Basic Qualifications:

• Education: Bachelor Degree in any discipline with 0-10 years of experience.
• Excellent written and verbal communication in English.
• Shifts: The job involves working in a 24/7 environment including night shifts and the shifts are decided based on the business requirement.
• Weekly Off: Rotational two- consecutive day off (it is a 5-day working week with 2 consecutive days off).
• Candidates willing to work on Phone/chat & emails (concurrent blended profile).
• Should be willing to service selling partners from all marketplaces across the Globe (Including India USA EU and ME).
• Should have power back up in case of power shut down. up to the duration of his shift.
• During the first four months (Training & Transition) no unplanned leaves are allowed.
• Ability to use a desktop/Laptop and familiarity with Internet Browsers, Windows OS, Microsoft Outlook and MS Office.
• Home environment free from background noise where you can connect to the internet and work on your deliverables.
• Should have a good internet connection with a minimum speed of 20 MBPS or better and should have at least 100 GB data from a reliable provider.
• Should have access to mobile phone at all times from a reliable provider.
• Should have power back up in case of power shut down.
• Candidates who are based in Telangana only should apply.