Job Description

As a Program Manager, you will work on reducing customer negative experience with the Retail process. In particular, (1) Partner with Worldwide stakeholders, partnering teams, Subject Matter Experts, Vendor managers & Brand-owners to help streamline and standardize areas impacting buying experience; (2) Work with tech PoCs in RBS and in the partnering team to develop scalable solutions and (3) establish mechanism to monitor the performance of solution post implementation; (4) Prepare holistic reports on Buying experience levers, insights and recommendations

A successful candidate will be an exceptional strategic thinker and will have exposure to customer experience improvement. Key skills for the role include an extraordinary ability to deal with ambiguity, to network effectively and influence partner teams without authority, to overcome unforeseen obstacles, and a passion for developing a deep understanding of the program, product and ops excellence.

A day in the life
The successful candidate will have good project management skill with the ability to conduct in-depth analyses, think big and identify game-changing opportunities. In addition, you will be expected to deliver solutions and programs that are technology based, highly scalable, secure, and flexible - all while maintaining customer and business partner focus. You will work with internal and external stakeholders to identify, define, and specify solutions meeting our customers’ and vendors’ needs.
The individual would have targets on process standardization, automation and business metrics. Would engage with the business and support/service teams and build customer confidence through quality delivery, robust processes and sound reporting metrics. The individual would be responsible and be a point of escalation for the delivery by the teams working with him/her

BASIC QUALIFICATIONS

• 3+ years of program or project management experience
• 3+ years of working cross functionally with tech and non-tech teams experience
• Experience defining program requirements and using data and metrics to determine improvements

PREFERRED QUALIFICATIONS

• 3+ years of driving end to end delivery, and communicating results to senior leadership experience
• 3+ years of driving process improvements experience