Job Description

Job Description Skill required: IT Help desk – Customer Service Technology Support

Designation: Management Level – New Associate

Job Location: Hyderabad

Qualifications: Any Graduation

Years of Experience: 0 to 1 years

About Accenture Accenture is a global professional services company with expertise in digital, cloud, and security. With extensive experience and specialized skills in over 40 industries, we provide Strategy and Consulting, Technology and Operations services, and Accenture Song – all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 professionals deliver technology solutions and demonstrate human ingenuity every day, serving clients in more than 120 countries. We embrace change to create value and shared success for our clients, people, shareholders, partners, and communities. Visit us at www.accenture.com

What would you do? You will be part of our Customer Support vertical, assisting in managing and resolving customer queries, handling escalations and complaints from dissatisfied customers, and providing the best possible solutions. Additionally, you will be responsible for closing faults and complaints within SLAs. Working as part of the IT Help desk team, you will assist with application-related technical issues. Your primary communication channels will be voice interaction, email, web tickets, and remote support, responding to incidents and issues reported by customers. This role is aligned with our Customer Service Technology Support team, which provides technical assistance for specific systems, software, infrastructure, and troubleshooting technical problems.

What are we looking for?

• Ability to perform well under pressure

• Adaptability and flexibility

• Strong problem-solving skills

Roles and Responsibilities

• You will be solving routine problems, primarily by following established guidelines and referring to precedents

• Your primary interaction will be with your own team and your direct supervisor

• Detailed instructions will be provided for all tasks

• Your decisions will impact your own work and will be closely supervised

• You will be an individual contributor within a team, with a predefined scope of work

• Please note that this role may require you to work in rotational shifts